FAQ

Sports Illustrated Swim is committed to making its website accessible to all individuals. Please click here to review our Accessibility Statement.

It may take up to an hour for you to receive a confirmation email once your order is placed. If you have not received confirmation within that timeframe, please contact an agent by phone at 888-468-7406 or use the online chat option for assistance. The Sports Illustrated Swim Customer Service team is available by phone 7:00AM EST - 1:00AM EST and by chat 24 hours a day for your convenience.

Once your order is packed for shipment, no changes or cancellations can be made. Should you need to update or cancel your order, please contact us as soon as possible. The Sports Illustrated Swim Customer Service team is available by phone 7:00AM EST - 1:00AM EST and by chat 24 hours a day for your convenience. You may also email us.

Should we be unable to cancel the order before shipment, you may refuse the order or mark the unopened package “Return To Sender” to have it shipped back for a full refund. Please note it can take up to fourteen business days from the date of return for the package to be received and handled by a returns agent. Once your return is processed, you will be notified upon completion.

We will notify you by email when your order has been packed for shipment. This notice will contain your tracking information. Please allow up to one business day for the tracker to provide an expected date of delivery. If it does not update within this timeframe, please contact the Sports Illustrated Swim Customer Service team.

Tracking information will be sent in your shipping confirmation email. The link provided will take you to the Website of whichever company is handling the delivery of your order, where you will be provided with an estimated date of delivery. If you signed up for SMS or Facebook Messenger shipping notifications, you will receive tracking updates once the information has been uploaded to the shipping carrier. Please allow one full business day for the tracking information to update. If the tracking has not updated in this timeframe, please contact the Sports Illustrated Swim Customer Service team via online chat or by phone at 888-468-7406.

Sports Illustrated Swim is happy to honor the sale price of an item within fourteen days of purchase. Since the new price must be verified by an agent, it is best to contact a live representative via online chat or phone at 888-468-7406. The Sports Illustrated Swim Customer Service team is available by phone 7:00AM EST - 1:00AM EST and by chat 24 hours a day for your convenience.

We hope you love what you ordered! If not, you can return or exchange any item(s) in new and unused condition within 90 days.

Customers have 90 days from the date of purchase to return items.

In order for the items to be accepted by our returns department, they must be in new and unused condition with tags and liners intact.

Exclusions

Please note that final sale items are non-returnable. Should you return a Final Sale item, Sports Illustrated Swim is unable to refund, give store credit or re-ship the item.

Customers have 90 days from the date of purchase to return items.

In order for the items to be accepted by our returns department, they must be in new and unused condition with tags and liners intact.

Just follow the simple steps below or contact us for more information.

Step One

If you no longer have the paperwork, you may print a new return invoice here.

Step Two

Indicate the reason for return next to the item(s) you’re sending back.

Step Three

For exchanges, list to the right of the return column the new item(s) you wish to receive. Good news: Exchange shipping is FREE!

If you’re paying the balance of an exchange with a different credit card than the one used on your original order, please contact customer service: 1-888-468-7406. If requesting a refund, we will credit your original method of payment. It is not necessary to provide your credit card number.

Step Four

Pack your item(s) and include the invoice inside.

Step Five

Send your package back to Sports Illustrated Swim using the prepaid shipping label enclosed in your original package. If you choose to use another shipping method, please make sure to insure your package.

Exclusions

Please note that final sale items are non-returnable. Should you return a Final Sale item, Sports Illustrated Swim is unable to refund, give store credit or re-ship the item.

Yes we do offer free returns through our Sports Illustrated Swim Wallet program!

Instead of opting for a refund to your original form of payment, select Sports Illustrated Swim Wallet to receive a return credit that never expires, and you can spend it just like cash!

Just look for an email with your wallet e-certificate after your return is processed. You can shop with your wallet at any time and redeem it towards a purchase under the e-certificate payment section during checkout.

Plus, if you choose the Sports Illustrated Swim Wallet, we'll cover the cost of return shipping as a thank you!

If one of these issues occurs, please contact the Sports Illustrated Swim Customer Service team as soon as possible. If you choose to contact us by email, please be sure to include as much of the following information as possible so that our agents can quickly resolve the matter:

· Account number or phone number

· Order number

· Tracking number

· Description of issue (please be sure to include the specific item numbers of damaged or missing merchandise)

· Your preference for a replacement of in-stock items or a refund

To return an order from Canada for a refund or exchange, please follow the steps below:

1. Return item(s) to us via carrier of your choice. Return shipping costs are a customer expense and are non-refundable.

2. We will send a confirmation email when we process your returns/exchange request.

3. Print the confirmation email for your records.

4. Take the printout and complete the required paperwork to request the refund of duty/taxes. Access the Canada Border Services Agency CBSA for more information. You can find the address for your local Regional Refund Center here.

Note that normal return policy conditions apply.

An e-certificate is a digital promotional card that may only be redeemed in the Billing step of the order checkout process.

Click on 'Apply Sports Illustrated Swim Wallet Or E-Certificate' and a form will appear. Enter your number and click APPLY to use your e-certificate.

The value of Sports Illustrated Swim reward codes and e-certificates are applied as merchandise discounts and expire once used. The value of these certificates will not be replaced if items are returned.

Our swim tops run either XS – XL (some go up to 2X) or cup/band size just like lingerie bras 34B – 38DD.

Sorry, we do not carry petite sizing at this time. We apologize for any inconvenience.

Yes, many of our styles are available in plus sizes up to 2x, with more planned for future seasons. Keep checking back every week to see new inventory!

Orders placed with Standard Shipping will ship out within one business day* of order placement and will arrive to you within seven business days of shipment.

Expedited orders placed before 1 PM EST on a business day* will ship that same day. Orders placed with Two Business Day shipping will arrive within two business days* of shipment. Overnight orders will arrive the following business day* from shipment.

*Please note that business days do not include holidays or weekends. Unforeseen weather events that affect shipping carrier service may cause delays.

Yes, we ship to the following countries:

Please note that Sports Illustrated Swim is not responsible for packages shipped with false information. If the delivery destination country is not listed, please do not attempt to place an order. We apologize for any inconvenience this may cause.

Order forms can be found and printed here.

While we are known for our exceptional return policy at Sports Illustrated Swim, select items that are discontinued are occasionally marked Final Sale; these items are non-returnable. Should you return a Final Sale item, Sports Illustrated Swim is unable to refund, give store credit or re-ship the item.

We’re here to help! Please feel free to contact Sports Illustrated Swim, should you need any additional explanation or assistance.

For orders placed online, Sports Illustrated Swim accepts the following methods of payment:

Unless you wish to order more than one of a specific item in the same size and color, there is no need to select a quantity. Once you have chosen both your size and color, a quantity of one will automatically appear and you can then add the item to your cart.

If you would like to apply an offer code, on the checkout page, please enter the code in the box labeled ‘Offer Code’ located below your order total.

If you reached SISWIM.com by clicking through a particular email, the code from that promotion will automatically be applied at checkout.

Once your order is processed, we will send a confirmation email with a link to prepay all duties and taxes. If you do not receive this link within one business day of order placement, please contact an agent for further assistance. The Sports Illustrated Swim Customer Service team is available by phone 7:00AM EST - 1:00AM EST and by chat 24 hours a day for your convenience.

While we appreciate your interest in our products, we are currently focusing on our online and catalog sales and thus do not provide wholesale/quantity accommodations or discounts at this time.

We restock items throughout the season. If we have an expected date of delivery for the new inventory, that date will appear in red on the item page once you select your color and size. Please note that the date provided is tentative and is not the guaranteed date of process or shipment. If the size and/or color of an item you desire has an ‘X’ through it, we are unfortunately unable to provide an expected date of restock for this item.

We do not currently have a system in place to process this type of request. We apologize for any inconvenience this may cause.

Items that Sports Illustrated Swim previously carried but are currently out of stock are sometimes available for backorder. The item page will advise the expected date of backorder delivery when you select your desired color and size. Please note that the date provided is tentative and is not the guaranteed date of process or shipment. If there is a delay in the delivery of the merchandise to our warehouse, you will be notified by email. Please note that we will not charge you for backorder items until they are ready for shipment and that you are able to cancel your backorder purchase at any time before the item is processed.

There are many factors that may cause a backorder to be cancelled. The most common are the following:

We were unable to process payment for the merchandise: Because we do not collect funds for items that are not in stock, you are not charged up front for backorder items. The payment is processed only when the item is readied for shipment. If your card expired in the time since you originally placed the order or if the funds are not available, your order may be put into process for cancellation.

We were unable to accept the delivery of the merchandise: If the merchandise does not meet our quality standards, it will be returned to the vendor. In this event, we would no longer have an expected date of delivery and all orders for the item would be cancelled. In this case a notification is sent to the customer by email.

Please feel free to contact an agent if you have questions regarding a backorder cancellation. We are happy to assist.

You can sign up for our email promotions by selecting “Email Sign Up” in the top navigation bar of the website or by clicking here.

To reset your account password, select the “Forgot Your Password?” link on the account sign-in page or contact a Sports Illustrated Swim Customer Service team agent by chat, phone or email.

Approximately three weeks after the delivery of your order you will receive an email invite to review our products.

To unsubscribe from emails, please contact us by email, online chat or phone and provide the email address you would like removed.

We are happy to offer our Canadian customers priority shipping. Your order will ship via Border Guru. You can expect delivery in approximately 3-5 business days after order shipment.

For your convenience, we collect duty/taxes when you place your order and will submit the amount due to the Canada Border Service Agency on your behalf.

Items mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Applicable duty rates vary by type of goods along with the country from which they came from and made in. Please note that certain goods originating from the U.S. are subject to a surtax starting July 1, 2018. The Canada Border Services Agency has additional information in regards to import duty/fees. Please visit this link for more information.

We are pleased to offer an International Rush Service via Border Guru. After placing an order online, you will receive an email from Sports Illustrated Swim with a link to Border Guru. The link takes you to Border Guru’s site where you can view and pay all applicable duty/taxes. Expect delivery within 3-5 business days after paying duty/taxes.

To return an order from Canada for a refund or exchange, please follow the steps below:

Note that normal return policy conditions apply.

An e-certificate is a digital promotional card that may only be redeemed in the Billing step of the order checkout process.

Click on 'Apply Sports Illustrated Swim Wallet Credit Or E-Certificate' and a form will appear. Enter your number and click APPLY to use your e-certificate.

The value of Sports Illustrated Swim reward codes and e-certificates are applied as merchandise discounts and expire once used. The value of these certificates will not be replaced if items are returned.